Many businesses generally prefer to stick their heads in the sand when it comes to staff issues and finding out what they really think. In any case, what if the staff were to use a confidential review with an outside party to be highly cricital of the management? Which manager wants to accept a load of critcism, particularly when dealing with the pressures of running a business in the current economic climate?
But unless you know how your staff feel, unless you know how they experience your business and view your management structure, the decisions you make about the future of your company will be based on guesswork, with the hope that your staff will follow your lead. The implications of getting this wrong are costly for you, including staff absenteeism, poor motivation, seething resentment and turnover of staff.
Some managers delude themselves that if they've known their staff for many years, they naturally have a good grasp of what they think. But the reality is that people tend to tell their managers what they think they want to hear and at best, will tone down any sense of criticism they may have.
For a real view of what's going on in your company, Impact Life carry out confidential reviews with each staff member, before feeding back the general concensus and themes in a practical, sensitive and constructive way to management, so that managers can make the right decisions to move their businesses forward, as well as addressing many of the issues which lurk beneath the surface, before they start choking the company from the bottom upwards.
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